Syrian Telecom - STE
  • Multimedia contact center with a total of 600 agents
  • Virtual Call Center distributed geographically through the republic of Syria in 6 sites
  • Voice recording system for each site (Damscus, Aleppo, Tartous and Homs)
  • Work Force Management (WFM) or 1200 agents
  • CCOutbount
  • CCEmail
  • CTI application (CCAgent) integrated with Directory Application
  • IVR systems with a total of 720 channels
  • A turn key solution including complete cabling infrastructure (AC power, Voice and Data)
  • Ongoing Project


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